Política de reembolso

We want you to be confident in your purchase from CaseStraps. Please review the following return and refund terms carefully.

30-Day Returns

We accept eligible return requests within 30 days after your order has been delivered.

To qualify under our voluntary return policy, the item must generally be:

  • Unused and unworn
  • In the same condition in which it was received
  • Returned with all included parts, accessories, tools and packaging
  • In its original packaging where reasonably possible

These requirements do not limit any mandatory consumer rights that may apply under the laws of your country or region.

Starting a Return

Before sending any item back, please contact us at casestraps@gmail.com and include:

  • Your order number
  • The item you wish to return
  • The reason for the return
  • Photos or video where relevant

Once your request has been reviewed, we will provide return instructions and the applicable return address.

Please do not send returns to any address without prior authorization. Unauthorized returns may not be accepted or may cause processing delays.

Return Shipping Costs

For returns based on change of mind, incorrect size selection, or other reasons not caused by a product defect or fulfillment error, the customer is generally responsible for return shipping costs.

If applicable, we may provide a prepaid return label for convenience. Unless otherwise stated, the cost of that label may be deducted from the refund.

If the item is defective, damaged upon arrival, or we sent the wrong item, please contact us before returning it. Where required, CaseStraps will cover reasonable return or replacement shipping costs.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If your order arrives damaged, defective, incomplete, or incorrect, contact us as soon as reasonably possible at casestraps@gmail.com with your order number and clear photos or video.

We will review the issue and provide an appropriate solution, which may include replacement, repair, store credit, or refund depending on the circumstances and applicable law.

Non-Returnable Items

Unless required otherwise by applicable law, we do not accept change-of-mind returns for:

  • Personalized or custom-made products
  • Gift cards
  • Items that have been materially altered, damaged, or show significant signs of use after delivery

This does not affect rights relating to defective, damaged or incorrectly supplied goods.

Exchanges

For the fastest exchange, please contact us at casestraps@gmail.com.

Exchange availability depends on inventory. Where an exchange is requested for preference, color, or size rather than a defect or CaseStraps error, the customer may be responsible for associated return and reshipping costs.

Refunds

After we receive and inspect an approved return, we will notify you of the result.

If approved, your refund will normally be issued to the original payment method within 3 business days after approval.

Your bank, card issuer, PayPal, or other payment provider may require additional time to post the refund to your account.

If more than 7 business days have passed since we confirmed your refund and you still have not received it, please contact casestraps@gmail.com.

Original shipping charges are generally non-refundable except where required by applicable law. Any express or upgraded delivery fees are generally non-refundable unless required by law or the return results from our error.

365-Day Limited Warranty

CASESTRAPS provides a 365-day limited commercial warranty against defects in materials or workmanship under normal intended use, beginning on the original purchase date.

The warranty does not normally cover:

  • Normal wear and tear
  • Scratches, discoloration, or cosmetic wear caused by regular use
  • Accidental damage, impact, misuse, or improper installation
  • Damage resulting from unauthorized modification
  • Loss or theft
  • Damage caused by use inconsistent with the product instructions

If you believe your product has a covered defect, contact casestraps@gmail.com with your order information and clear photos or video.

Depending on the circumstances, we may repair the product, replace it, provide an equivalent solution, or issue another appropriate remedy.

This commercial warranty is provided in addition to, and does not limit, any mandatory statutory consumer rights available under applicable law.

EEA and Other Mandatory Consumer Rights

If mandatory consumer laws in your country provide rights beyond this policy, those legal rights continue to apply.

For eligible consumers in the European Economic Area, this may include a statutory right to withdraw from certain online purchases within 14 days after delivery, subject to applicable exceptions. Statutory rights relating to defective or non-conforming goods are also unaffected by this policy.

Contact

CaseStraps
Email: casestraps@gmail.com
Phone: +86 199 2445 5933